Delivery is free for orders over 250 RON.

Gifts are shipped in 1-2 days for products in stock.

You can also choose delivery on a specific date, by mentioning the date in the specially dedicated section of the YOUR CART page.

For orders larger than 100 gifts, the shipping time may increase to 4-5 days depending on the volume of orders. We will contact you in advance to mutually agree on the exact delivery date.

We deliver to any location in Romania via Fan Courier, and the shipping cost is calculated according to volume and weight.

If desired, the gifts can also be received personally from the HOUSE OF GIFTS warehouse in Brașov through a firm order placed and previously paid for and a pick-up appointment confirmed by a HOUSE OF GIFTS consultant

Atelier House Of Gifts - Strada Brândușelor 84, Brașov 500397

The order for the products listed on www.houseofgifts.ro can be placed:

• Online, by choosing products from the website www.houseofgifts.ro
• By phone, at phone numbers: 0753525870 / 0756082898
• Email, sent to contact@houseofgifts.ro , containing the type and quantity of desired products, delivery address and billing data

Accepted payment methods are:

• online card payment - the security of the transaction is ensured by the STRIPE PAYMENTS online payment processor
• bank transfer by payment order for orders placed by email at contact@houseofgifts.ro , based on the invoice issued by a HOUSE OF GIFTS consultant and sent by email to the buyer
• cash on delivery payment, to the courier, available only for orders that do not exceed the value of 2000 RON

Your online security is important to us. We use the latest SSL encryption technology to securely transmit your personal and credit card information.

All orders are processed through a secure payment system provided by STRIPE PAYMENTS.

Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment services are secure and managed by STRIPE PAYMENTS

After completing the order, by accessing the link on the order confirmation page or in the confirmation email, you will be directed to our platform to upload your video or audio message.

The message can be recorded directly in our platform using the camera of your phone or laptop.

The message can be pre-recorded and uploaded to our platform via a file in any video format (MP4, MOV, AVI, etc.)

If desired, you can upload the video file to any platform of your choice (eg Youtube, Vimeo, own website, etc.). You only have to send us its link, and we will print it in QR format on a card that will accompany the gift.

Upon receiving the gift, the recipient will scan the QR code with their phone and view your message

The customer announces the intention to return by phone 0753525870 / 0756082898 or by e-mail contact@houseofgifts.ro . After notification, we determine if the products are eligible to initiate the return process.

Return costs are borne by the customer.

After receiving the package, we will refund the related amount within 5 days to the same payment instrument used when placing the initial order.

The address where you can return the order is:

House Of Gifts Warehouse - 84 Brândușelor Street, Brașov 500397